Calls made by MSP for explanation on cable damage, internet wait could continue into next week
Local residents in Lerwick, Shetland, are experiencing internet outages that may extend into next week as a result of damage to an underwater cable. MSP Beatrice Wishart has raised concerns about the lack of information being provided by BT about the cause of the damage and the timeline for repairs.
The disruption, affecting broadband and TV services, was initially reported in Lerwick, with surrounding areas potentially impacted. BT teams are working to repair the fault, which is being described as “significant.” However, the lack of detailed updates from BT regarding the source of the issue and the estimated time for a solution has caused frustration among residents and businesses.
MSP Beatrice Wishart emphasized the importance of clear communication from BT about the situation, stating, “The lack of specific information about the cause of this significant fault and the likely delay is extremely concerning, given the reliance local residents have on these services in the current climate.” Wishart stressed the need for timely updates to avoid causing unnecessary anxiety and inconvenience to those affected.
Furthermore, the disruption has highlighted the vulnerability of Shetland’s internet connectivity, which heavily relies on the underwater cable network. This incident has underscored the necessity for a reliable and resilient internet infrastructure in rural and remote areas like Shetland.
In response to the situation, MSP Beatrice Wishart has requested that BT promptly provide a detailed explanation of the cable damage, including the root cause and the steps being taken to restore connectivity. Wishart emphasized that transparency in communication is crucial to keeping the community informed and reassured during this challenging period.
The local councillor for Lerwick North, John Fraser, expressed his concern about the extended timeline for repair, noting that the disruption could last until the end of the week. Fraser highlighted the impact on residents who rely on internet services for work, education, and daily communication, urging BT to prioritize a swift resolution to minimize the impact on the community.
As residents in Lerwick and surrounding areas continue to face connectivity issues, the frustration grows over the lack of clarity regarding the cable damage and repair efforts. MSP Wishart’s call for transparency and regular updates from BT is essential to alleviate concerns and ensure that affected individuals and businesses are kept informed about the progress towards restoring internet services.
In conclusion, the internet outage caused by cable damage in Lerwick has brought to light the critical need for reliable and resilient internet infrastructure in rural regions like Shetland. The ongoing efforts by BT to repair the fault must be accompanied by transparent communication to provide clarity and reassurance to the community. As residents anticipate a potential wait for internet services until next week, the call for detailed explanations and timely updates remains paramount.